All Lucy Star jewellery is hand made to order using traditional techniques. As each item is unique, pieces may vary slightly to the images shown.

Please find our production, shipping and returns terms and conditions below. 

Production + dispatch

As each Lucy Star piece is made to order, please allow up to 10 working days for your order to be made and dispatched.  Orders will be dispatched once payment has been cleared. 

If you’re in a hurry, please get in touch here and we’ll do our best to accommodate your request. 

Personalisation

If you would like a personalised piece, please get in touch here for more information.

Shipping

We are based in London and ship directly from our London studio.

Postage for all UK orders is charged at £7.50 per piece and will be sent via Royal Mail ‘Special Delivery’. This service guarantees next day delivery  (with the exception of weekends), allows you to track your parcel and fully insures your order.

For urgent orders within London postcodes, please e-mail us here and we will respond within 24 hours.

We offer free postage on all UK orders over £500.00

While you were out…

If your order is returned to us because the courier or postal service could not complete the delivery, you will be liable for any repeat delivery cost. 

International orders

If you are ordering from outside of the UK, your order may be subject to customs or import duties once it reaches the destination country. These charges are payable by the customer. As these charges vary from country to country, we are unable to advise on these charges and would recommend that you contact your local customs office for more information before placing your order.

Please contact here if you wish to discuss an international order.

Returns and exchanges

In the unlikely event that you are unhappy with your purchase, please contact us here within 14 days of purchase. To be eligible for a return, your jewellery must be in the same condition as it was received. All packaging must be intact and returned in its original condition. Please note that the customer is liable for the return cost and we therefore recommend a reliable postal service with tracking. On receipt of your return, we will issue a full refund minus the original shipping cost. Made to order pieces will be offered a partial refund and bespoke pieces will only be refunded in the event of fault or damage.

Personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about us, please let us know if you’d rather opt out.

Terms & Conditions

By making a purchase at the Lucy Star online you are agreeing to comply with the terms set out above. Please ensure you have read and understood our terms before making a purchase.